Shipping & Returns

At Los Jewels, we are dedicated to providing you with a smooth and hassle-free shopping experience. Please read our shipping and returns policies carefully.

Shipping Policy

1. Shipping Locations:

We currently ship only within the United States.

2. Processing Time:

  • Orders are processed within 1-3 business days after payment confirmation.
  • Orders placed on weekends or holidays will be processed on the next business day.

3. Shipping Methods and Delivery Times:

  • Standard Shipping: 5-7 business days
  • Express Shipping: 2-4 business days

4. Shipping Costs:

  • Shipping fees are calculated at checkout based on the shipping method chosen.
  • Free standard shipping is available for orders over $100.

5. Tracking Information:

Once your order is shipped, you will receive a confirmation email with a tracking number to monitor your delivery.

6. Delivery Issues:

If your order is delayed or lost during transit, please contact us at info@losjewels.com for assistance.

Returns & Exchanges

1. Return Eligibility:

  • Items must be returned within 14 days of delivery.
  • Products must be unworn, undamaged, and in their original packaging.

2. Non-Returnable Items:

  • Sale items, gift cards, and custom-made pieces are non-refundable.

3. How to Initiate a Return:

  1. Contact us at info@losjewels.com with your order number and reason for return.
  2. Once approved, you will receive instructions and a return shipping address.
  3. Ship the item back to us within 7 days of return approval.

4. Refunds:

  • Refunds will be issued to your original payment method after the returned item is inspected.
  • Shipping fees are non-refundable.

5. Exchanges:

  • To exchange an item, follow the return process and place a new order for your desired product.

6. Damaged or Defective Items:

  • If your item arrives damaged or defective, contact us within 48 hours of delivery with photos of the issue. We will provide a replacement or refund.

Contact Us

For questions about our Shipping & Returns Policy, please contact us:

📧 Email: info@losjewels.com

Thank you for shopping with Los Jewels!